Payments

We deliberately keep payment information outside our website, servers, and databases. When you purchase subscription access or other paid features, you are redirected to a secure external payment platform rather than entering payment details on our site.

For card payments we use Stripe, a widely used payment processor. Stripe handles card entry, authentication, fraud checks, and settlement on its own systems. Other payment types may be handled by additional approved external providers when those options are offered at checkout.

We receive only a limited technical record confirming whether a payment was completed and which account on our website should receive the corresponding purchase or credit. This record contains no payment details and cannot be used by us to identify you as a person or connect your account to the payment information you submitted externally.

If a payment fails, remains pending, is declined, or is disputed, those issues must be resolved directly with the relevant payment provider, card issuer, bank, wallet provider, or gift card provider. We cannot investigate, approve, reverse, trace, or explain rejected or pending external payments.

Visa card payments are accepted through Stripe's secure hosted checkout when Visa is available for your purchase and region.

Your Visa card details are entered only on Stripe's payment pages. We do not receive, view, process, or store your card number, security code, expiry date, or other billing credentials.

A merchant descriptor such as "No Excuse Agents NEA Online" may appear on your card statement for purchases completed through this card flow.

We store only confirmation that a payment completed and which account received access. Visa card details cannot be used by us to identify you, verify your identity, or recover your account.

Mastercard payments are accepted through Stripe's secure hosted checkout when Mastercard is available for your purchase and region.

Your Mastercard details are entered only on Stripe's payment pages. We do not receive, view, process, or store your card number, security code, expiry date, or other billing credentials.

A merchant descriptor such as "No Excuse Agents NEA Online" may appear on your card statement for purchases completed through this card flow.

We store only confirmation that a payment completed and which account received access. Mastercard details cannot be used by us to identify you, verify your identity, or recover your account.

Maestro debit card payments, where supported by Stripe and your card issuer, use the same external Stripe checkout flow as other card payments.

Your Maestro card details are entered only on Stripe's payment pages. We do not receive, view, process, or store your card number, security code, expiry date, or other billing credentials.

A merchant descriptor such as "No Excuse Agents NEA Online" may appear on your card statement for purchases completed through this card flow.

We store only confirmation that a payment completed and which account received access. Maestro details cannot be used by us to identify you, verify your identity, or recover your account.

Selected gift card purchases are handled through PayGarden, a secure hosted external checkout service. When this option is available, you complete gift card entry and redemption on PayGarden's platform, not on our website.

We do not receive, view, process, or store gift card codes, PINs, card images, or other gift card credentials. Those details remain with the external provider for the duration of the checkout process.

If a gift card payment is rejected, cannot be redeemed, or remains pending, contact PayGarden or the gift card issuer directly. We cannot validate, approve, or reverse gift card transactions handled outside our systems.

Do not send gift card codes, PINs, or photographs of gift cards to us through support requests. We cannot use that information to complete a purchase and will not process messages containing gift card credentials.

Cryptocurrency payments are offered through an external crypto payment flow when that option is shown for your purchase. You send payment to a wallet address displayed during checkout on the external payment interface.

We do not custody cryptocurrency, store wallet private keys, or maintain reusable copies of blockchain payment credentials on our servers or in our databases.

Crypto payments are confirmed when the external payment flow detects the required transfer on the network. Pending, underpaid, or failed crypto transfers must be resolved through the external payment process shown during checkout.

We store only a limited technical record confirming whether a crypto payment completed and which account should receive the corresponding purchase. Wallet addresses, transaction keys, and other crypto credentials cannot be used by us to identify you or recover your account.